Privacy Policy
Last updated: January 2026
Introduction
Hefes LLC ("we", "our", or "us") is committed to protecting your privacy across all our services, including software engineering, managed cloud infrastructure, and our enterprise identity & document-verification platform. This policy explains how we collect, use, and safeguard your information.
Information We Collect
Information you provide:
- Contact information (email address) when you reach out to us
- Account details when registering for our services
- Payment information for service transactions
- Project-related information shared during engagements
Automatically collected information:
- Basic analytics data via our self-hosted, privacy-first analytics
- API and service usage data for our hosted platforms
- Diagnostic and operational logs needed to run and secure the services
We do not use cookies for tracking. We do not collect personal identifiers through analytics.
How We Use Your Information
- To provide and maintain our services
- To process transactions and payments
- To communicate with you about projects and engagements
- To monitor and improve service performance
- To comply with legal obligations
- To prevent fraud and ensure security
Data Retention
We retain personal data only for as long as necessary to provide the services, meet our legal and regulatory obligations, and resolve disputes. When data is no longer needed, we delete or anonymize it.
Data Sharing
We do not sell your personal information to third parties. We may share information only:
- With your explicit consent
- With service providers who assist in our operations (payment processors)
- To comply with legal obligations or regulatory requirements
- During business transitions (merger, acquisition)
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee security training
Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Data portability
- Withdraw consent at any time
Note: some records may be retained where required by law or for legitimate business and security purposes.